Identification of the Holder
These Terms and Conditions regulate the access and use of the website www.singularity-experts.com (hereinafter referred to as the "Website") owned by Singularity Experts, S.L. (hereinafter referred to as the "Holder"), with VAT number: B-88127337, and with registered office at Maldonado 29, 28006 Madrid, as well as the guidance service offered by the Holder on this Website.
Acceptance
Accessing and using the Website grants you the status of user and implies full and unconditional acceptance by the user of each and every one of the conditions included in this legal document. Therefore, we recommend that you carefully read these Terms and Conditions. If you have any questions about the services offered or the conditions of contracting, you can contact the Holder at the address indicated or through the following email: holamundo@singularity-experts.com.
Purpose
The purpose of this Website is to provide services to end users through the performance of various tests and assessments aimed at providing guidance on the most suitable future jobs for each user and providing recommendations on the most appropriate training routes and skills to develop. All of this is intended to provide users with relevant information to support them in making decisions about their choice of studies or profession. To prepare this report, the Holder will analyze a series of characteristics of the individual regarding their abilities and interests. The entire process is supervised by a qualified professional with a degree in Psychology.
Service Contracting Conditions
Users can contract the services of Singularity Experts online through this Website. To contract the service, the user must be over 14 years old, register on the Website, accept these Terms and Conditions and the Holder's Privacy Policy, and make the corresponding payment.
1. Price and Payment Method
The price of the Singularity Experts service will be as stated on the Website. All prices indicated on the Website are expressed in Euros and include VAT. The price includes the costs of the tests to be performed and the preparation of the report with professional and educational recommendations. In the case that the user has chosen the Plus Pack, it will also include a one-hour video conference with an expert coach to address any questions the user may have regarding the report results.
The user can purchase the Singularity Experts service by making payment with a debit/credit card or through PayPal. Once the purchase is completed, the Holder will always send an email to the user confirming the purchase details. If at the time of payment there is an issue preventing the payment from being processed, the user will receive an automatic payment error message, and their order will not be processed until the payment process is successfully completed. The secure payment gateway used for card payments on the Website is RedSys, which will be responsible for the transactions carried out through the Website. Please note that BBVA TPV Virtual guarantees the security and confidentiality of the transaction and the credit card information provided. In this regard, please be aware that credit card data is transferred directly to BBVA TPV Virtual through a secure page with encrypted https and SSL (Secure Sockets Layer) data, so the Holder does not have access to or store this data.
2. Performance of Tests and Assessments
Once the service is contracted, the user will receive a purchase confirmation email with access to start the tests on the Website. The tests will be performed entirely on the Website and will last approximately 2 hours. At the beginning of the process, the user will be informed of the recommended conditions for performing the tests.
3. Delivery of Results Report
The Holder will collect the data obtained from the tests and assessments and make the results report with personalized professional and educational information and recommendations available to the user through the Personal Area of the Website. Specifically, the results report will be
available within approximately 5 business days from the moment the user is informed of the successful completion of all the tests and assessments. However, this period may be extended for methodological reasons, in which case the user will be duly informed in writing, indicating the approximate availability period for the results. The Holder will send an email to the email address provided by the user when the results report is available. In case the user requires more information, provided they have purchased the Plus Pack, the Holder offers the user a one-hour video conference with an expert coach to guide them through their personalized report results.
Specific Conditions for Minors under 14 Years Old
To contract the Singularity Experts service through the Website, the user must be over 14 years old. Users under 14 years old cannot use the services available through the Website without the prior authorization of their parents, legal guardians, or representatives, who will be solely responsible for all actions carried out through the Website by the minors under their care, including the completion of forms with the personal data of said minors and the checking, where appropriate, of the accompanying boxes. In this regard, and to the extent that Singularity Experts is unable to verify whether users are minors or not, it must be the responsibility of the parents and guardians to implement the necessary mechanisms to prevent minors from accessing the Website and/or providing personal data without their supervision, with Singularity Experts assuming no responsibility in this regard.
Security and Password
We inform you that the Website has a function to protect access to your account through a password, so we recommend that you protect your access with a secure password. The Holder warns users that they are solely responsible for the security and proper use of their username and password. Any activity that occurs under the use of your username and password will be the user's responsibility. Therefore, it is necessary for the user to take all necessary measures to ensure that their password remains secret and safe. If a user has reason to believe that their password has been disclosed to a third party or has been used or is likely to be used without authorization, they must immediately notify the Holder and proceed to change their access credentials from their user profile. However, the Holder reserves the right to suspend or require the User to modify any username and/or password used to access the Website for any reason, especially if the Holder believes there is or may be a security breach.
Right of Withdrawal
In accordance with the General Law for the Defense of Consumers and Users, the user has a period of 14 calendar days from the contracting of the Singularity Experts service to withdraw without having to provide any reason and to obtain a refund of the corresponding amount. To do so, the user must contact the Holder at the following email: holamundo@singularity-experts.com, requesting the cancellation of the purchase and providing the necessary information, in accordance with the withdrawal model that can be found as ANNEX I to this document. Upon receiving a withdrawal request within the mentioned period, the Holder will cancel the service and proceed to refund the user the corresponding amount within a maximum period of 14 calendar days after receiving the withdrawal request. The conditions for the refund to the user may vary according to the following scenarios:
1. In case the user has not started the tests and assessments.
If the user cancels the purchase of the Singularity Experts service before the tests and assessments have started, the Holder will refund the user the total amount paid.
2. In case the user has started the tests and assessments.
Once the user has started the tests and assessments, the right of withdrawal from the service will not apply in accordance with Article 103 of consumer and user legislation, as it is considered that the service has already been provided. Therefore, in this case, it will not be possible to refund the amount paid by the user. In
the exceptional case that the user encounters any issues with the performance of the tests and assessments on the Website, they should contact the Holder via the following email: holamundo@singularity-experts.com, and the Holder will provide a solution as soon as possible.
Download withdrawal form model
Limitation of Liability
The user guarantees that the tests and assessments performed on the Website for the provision of the Singularity Experts service have been carried out by the user themselves, and the user is responsible for their authenticity. The Holder will also not assume any responsibility for the user's use of the provided report or for any repercussions it may have on the user. In any case, the Holder will make every effort to resolve any problems that may arise and to provide all necessary support to the user to achieve a quick and satisfactory solution regarding any issues.
Modification
The Holder reserves the right to suspend or terminate, at any time and without prior notice, all or part of the services offered on the Website. Likewise, the Holder reserves the right to change or modify any of the terms and conditions, as well as any policy governing the service, at any time. In such cases, the user will be notified with due and prior notice, and the information will be displayed prominently on the Website.
Out-of-Court Dispute Resolution
In accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, the Holder informs that, in the event of a dispute, EU residents can use the "Online Dispute Resolution Platform" developed by the European Commission in an attempt to resolve disputes arising from the provision of services by the Holder through extrajudicial means. To access the "Online Dispute Resolution Platform," you can do so through the following link: http://ec.europa.eu/consumers/odr/
Applicable Law and Jurisdiction
These Terms and Conditions are subject to Spanish law. In accordance with the General Law for the Defense of Consumers and Users, they may, at their choice, for the resolution of disputes, submit to the Courts and Tribunals of the user's domicile.
Our entity is affiliated with Confianza Online (a non-profit association), registered in the National Association Registry Group 1, Section 1, national number 594400, VAT number G85804011, Calle Castelló 24, Esc 1 2° izq., 28001 Madrid (Spain), telephone (+34) 91 309 13 47, and fax (+34) 91 402 83 39 (www.confianzaonline.es).
These General Conditions are governed by Spanish law. Furthermore, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as an affiliated entity and under the terms of the Ethical Code, users may resort to Confianza Online for alternative resolution of any disputes.
https://www.confianzaonline.es/consumidores/como-reclamar/formulario-reclamaciones/
If these issues relate to electronic transactions with consumers or data protection related to this area, the complaints will be resolved by the Mediation Committee of Confianza Online, accredited for alternative resolution of consumer disputes. If the complaints relate to digital advertising or data protection related to this area, they will be submitted to the Advertising Jury of AUTOCONTROL.
We also remind you that you can access the online dispute resolution platform of the European Union by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show